Frequently Asked Questions

You will be assigned to one primary care provider. However, our providers work collaboratively to meet the needs of our patients in the in the clinic. If your provider is unavailable, we have other physicians, nurse practitioners, and physician assistants qualified to meet your needs. Registered nurses perform many our Medicare Wellness Exams in order to increase physician access for our acutely ill patient.

Most insurance programs have a requirement that you pay a copay, a cost-sharing arrangement between you and your insurance company, required for many services. Also, requirements for paying a deductible reset every year, and patients are responsible for meeting their deductible prior to receiving benefits from insurance. For example, in 2025, the Medicare deductible is $257 annually. If you have any questions, contact your insurance or reach out to our billing company by phone or via the patient portal.

This benefit DOES cover:

• Review of your medical and family history
• Updating a list of current providers and prescriptions
• Height, weight, and blood pressure measurements
• Detection of cognitive impairments
• A screening schedule for appropriate preventative services (immunizations, bloodwork, and cancer screening)
• Assessment of personal level of safety
• Depression screening
• Discuss advance directives

This benefit does NOT cover:

• Evaluating new illnesses or problems (such as flu-like symptoms or knee pain)
• Evaluation of chronic diseases such as diabetes, blood pressure, high cholesterol, heart disease, arthritis, or urinary symptoms
• A physical exam (such as looking at the skin, listening to the heart and lungs, or examining the abdomen)
• Performing a preventative service such as a Pap smear or prostate exam
• Refills or prescriptions for new medications

Medication refills are most easily requested by contacting your pharmacy. Pharmacies send digital notification to your medical team to acknowledge and address in your health record. Requests may also be made through the Patient Portal using the “Request Medication Refill” link within the Medications window. Notifying our staff by phone will also work. Please give 72 hours advance notice in order to receive your refill before your supply runs out.